IT Systems Engineer

Job title: IT Systems Engineer

Salary: DOE

Location: Dagenham

We are looking for an IT Systems Engineer to join a growing company in Dagenham, this is a varied role and needs someone with strong experience at a 2nd and 3rd line level covering both hardware and software systems. This role will suit someone with strong operational technical support with a good understanding of networking skills. Prior Service Desk or Desktop Support experience would be desirable.

Duties:

• Supporting and administering Microsoft client operating systems
• Managing Active Directory (including Group Policies)
• Handling user account administration, onboarding/offboarding processes, device enrolment, and associated documentation.
• Install, configure, and maintain network printers, wireless devices, and mobile technologies, serving as a secondary contact for warehouse scanning hardware.
• A key part of the role involves collaborating with third-party suppliers to resolve issues, managing Office 365 administration, and overseeing patch management across servers, desktops, and Mac devices.
• Troubleshooting involving hardware, software, and network-related issues, supporting the network engineering team as needed
• Maintain accurate technical documentation and create procedural guides to streamline common issue resolution.
• Solid knowledge of IT hardware
• Basic LAN/WAN networking
• Support Office 365 services: Exchange, Teams, Azure Cloud and SQL.
• Network hardware
• IP telephony systems
• Manage user accounts and security permissions to ensure smooth IT operations across multiple sites

Attributes:

• Technically minded, with the ability to problem solve
• Team player
• Driving license