Job Description: IT Technician

Key Responsibilities

• Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system.
• Ensure security and privacy of networks and computer systems.
• Perform preventive and corrective maintenance on computer equipment.
• Assist onsite and remote employees with their computer and software related issues.
• Software installation and basic network troubleshooting.
• Setup and Imaging computers.
• Support manufacturing IT equipment such as printers (laser and label).
• Support audio-visuals request or issues on events or meetings.
• Perform assets lifecycle for computers, printers and handhelds.
• Manages IT inventory.
• Unlock Windows AD user accounts.
• Require working after business hour or night shift (as and when required).
• Any other reasonable duties assigned by superior.

Qualifications and Skills

• Technical aptitude to learn and follow instructions.
• Problem solver and strong attention to detail.
• Hands on experience with diverse computer systems and networks.
• Ability to research solutions and work independently on tasks.
• Broad knowledge in Windows client/server network environment.
• Strong troubleshooting skills in Windows Operating System and O365 issues.
• Excellent diagnostic and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work in teams and individually.
• Experiences working in Multi-National Company especially in production environment.
• IT Professional Certification as IT Technician