Italian Social Media Content Moderator (m,f) (Callcenteragent/in)

Start: 03.08. or 10.08.26

We are working with a leading Outsourcing/BPO consultancy to recruit Italian-speaking Content Moderators for an on-site TikTok project in Lisbon.

In this role, you will ensure that content posted by users meets community guidelines and policies. You will work in a fast-paced, international environment, reviewing videos, posts, and comments, and helping to maintain a safe and positive online experience for users worldwide.

Your Role

Review and moderate user-generated content in Italian, including videos, posts, and comments

Identify and escalate inappropriate, harmful, or sensitive content

Apply professional judgment and ensure consistent moderation decisions

Collaborate with team members to resolve complex cases and identify recurring trends

Document moderation actions and maintain accurate records

Contribute to process improvements and knowledge sharing within the moderation team

Your Qualifications

Native or fluent Italian (C1/C2)

Good command of English (B2) for internal communication

Strong attention to detail and analytical skills

Comfortable handling sensitive content professionally and consistently

Previous experience in content moderation, social media, or customer support is a plus

Ability to work in a fast-paced, performance-driven environment

Empathetic, professional, and resilient under pressure

Team player with a proactive and adaptable attitude

The Offer

Full-time, on-site position in Lisbon

Flights to Lisbon covered

Option to live in one of Teleperformance’s fully equipped, shared apartments, located 20–60 minutes from the workplace

Guidance and support throughout the relocation process

Paid professional training and structured onboarding

Health insurance and meal allowances from day one

Career growth and development opportunities in an international, multicultural environment