ITSM Jira Analyst
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Job Description The Senior ITSM Analyst is a senior practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organization.
The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes.
This role will help shape and optimise ITSM practices and tooling, with a preference for strong Jira Serv…
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