ITSM Service Delivery Consultant

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

Requirements

• Lead the implementation phase of IT Service Management (ITSM) service delivery models.

• Develop and manage governance frameworks, including RACI matrices.

• Oversee migration and integration activities to ensure successful implementation.

• Collaborate with stakeholders to align project deliverables with business objectives.

• Monitor project progress, track milestones, and report on outcomes.

• Strong knowledge of ITSM processes, frameworks, and service delivery models.

• Proven experience in project management and ITSM implementation.

• Excellent stakeholder management, communication, and coordination skills.

• Experience developing and managing governance frameworks and RACI matrices.

• Hands-on experience with migration and integration activities.

• Familiarity with cloud-based ITSM solutions.

• Knowledge of Agile methodologies, data analytics in service delivery, and change management processes is an advantage.

• ITIL or equivalent service management certification is preferred.

Benefits

Fixed Term Employment Contract

Work-Life Balance

Flexible Work Mode

What GeekSoft Consulting Offers

• International, collaborative consulting culture with clear career development paths.
• Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.