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IVR / Contact Centre Solution Architect

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Skills

Salesforce

Description

Job Description Job Description Experience: 10 Years Required Key

Responsibilities

Design and implement Salesforce Service Cloud Voice (SCV) and Amazon Connect contact center solutions.
Strong understanding of CRM, IVR, Telephony and Customer Service Operations . Design IVR flows, queues, routing profiles and Contact Lens . Implement Omni-Channel Routing for voice and digital channels, including Salesforce Agentforce . Integrate Salesforce with internal/external systems and troubleshoot integr…

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