Junior Customer Success Manager
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About the Role
As a Customer Success Manager, you will be the primary contact for retail and e-commerce customers using an AI-powered shopping assistant.
You will guide customers through onboarding and ongoing use, helping them get value from the product while sharing customer insights with the product team.
What You'll Do
Respond to customer questions by email and video call, troubleshooting issues and offering clear guidance.
Configure customer settings and tailor the AI assistant through the…
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