Junior IT Support Service Desk

Office location: Poznań, 43 Królowej Jadwigi St. (Maraton building) Scope of cooperation: Handling and resolving critical end-user incidents and key service requests independently, or escalating them to higher-level IT support when necessary .

Coordinating setup, installation, and configuration of computer equipment, software, systems, network components, printers, and scanners .

Performing root cause analysis (RCA) for recurring incidents and system issues to identify and implement long-term …