L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

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Description

Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.

Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations.

Support major incidents and service restoration activities.

Automation & Improvement: Develop and maintain automation scripts fo…

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