Learning and Development Manager
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Summary of the role: As Learning and Development Manager (also referred to as Service Development Manager), you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment for SMETS and Switching services.
Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to…
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