Líder de Experiencia del Cliente - Aftermarket

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Description

Marelli is seeking a Sr.

Customer Experience Manager - Aftermarket to lead the Aftermarket Customer Service, Field Service, Engineering, and Overhaul & Repair teams across the installed base.

You will drive a fast, responsive customer experience while delivering profitable growth and ensuring alignment with OEM capture and leakage reduction objectives.

You will own the order-management process, translate customer needs into engineered solutions, and collaborate with Sales, Product Management, J…

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