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Manager, Advisor Experience & Inforce Service Innovation

Manulife · Toronto, Ontario, Canada

Posted Oct 4, 2026 · 19h ago

Location
Toronto, Ontario, Canada
Category
Finance
Listing language
English

Description

The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending's post-funding service model.

The role leads portfolio servicing and surveillance, advisor and customer experience, governance, workflow optimization, AI-enabled transformation, and continuous improvement.

Accountable for current performance and future-state design, the role establishes service standards, improves productivity and controls, reduces manual effort, and builds scalable capabilitie…

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