Manager, Analytics, Customer Experience

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile.

We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable.

As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution look…