Manager Consumer Sales and Retention, ICG
Posted Oct 2, 2026 · 9h ago
- Location
- Montréal, Québec, Canada
- Category
- Sales
- Listing language
- English
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Description
Reporting to the Director, Consumer Sales and Retention, the Manager, Consumer Sales and Retention is responsible for leading the day-to-day operations and ongoing development of the Sales Chat team, driving online sales, customer acquisition and customer experience results.
The Manager oversees team performance through coaching, quality management, workforce planning, analytics, and continuous optimization of chat processes, content, and AI-enabled solutions.
In addition, the Manager may provi…
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