Manufacturing Quality Assurance Manager

Premier Global Links LLC is seeking an experienced Quality Manager for a manufacturing company in Fitchburg, Massachusetts, specializing in custom-engineered human-machine interface (HMI) products, including membrane switches, rubber keypads, and electromechanical assemblies.

The Quality Manager will lead quality operations, oversee the Quality Management System (QMS), ensure compliance with applicable quality standards, and drive continuous improvement across manufacturing processes. The ideal candidate will have strong manufacturing quality experience, proven people-management skills, and expertise in quality systems, audits, and corrective actions.

Key Responsibilities

• Oversee and maintain the Quality Management System (QMS), ensuring compliance with ISO 9001, AS9100, customer requirements, and applicable regulations.
• Lead, mentor, and manage the Quality and Inspection Team to achieve quality objectives and operational goals.
• Develop and implement Process Control Plans, PFMEAs, and quality improvement initiatives.
• Manage corrective and preventive actions, including CARs, SCARs, nonconformances, root cause analysis, and failure investigations.
• Oversee incoming inspections, first article inspections, and Production Part Approval Process (PPAP) documentation.
• Manage equipment calibration programs and maintain accurate inspection records and quality documentation.
• Review engineering drawings, technical specifications, and product documentation for new products and customer orders.
• Collaborate with engineering, manufacturing, customers, and suppliers to resolve quality issues and improve product performance.
• Analyze quality data, identify trends, and implement corrective and preventive measures.
• Drive continuous improvement using Lean Manufacturing, Six Sigma, and other quality methodologies.
• Coordinate quality-related engineering projects and ensure customer requirements and deadlines are met.
• Lead internal and external quality audits and support ongoing compliance with applicable standards.

Required Qualifications

• Associate's or bachelor's degree in Engineering or a related field.
• 3–5+ years of manufacturing quality experience, including direct people-management responsibilities.
• Experience leading internal and external ISO audits and maintaining ISO 9001 and/or AS9100 compliance.
• Knowledge of PFMEA, PPAP, corrective and preventive actions, root cause analysis, and continuous improvement.
• Ability to interpret engineering drawings, technical specifications, and manufacturing documentation.
• Strong leadership, analytical, communication, and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams, customers, and suppliers.
• Flexibility to work occasional off-shift hours as needed.

Work Schedule

Full-time, on-site position in Fitchburg, Massachusetts. Occasional off-shift hours may be required based on operational needs.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life and accidental death and dismemberment (AD&D) insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan with company contribution.
• Paid vacation, sick time, and holidays.
• Flexible spending accounts (FSA).
• Employee Assistance Program (EAP).
• Voluntary supplemental insurance options.

Premier Global Links LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.