Member Services Representative - Elie Branch

Overview Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU.

The Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU.

Often acting as the first point of contact for members in b…