National Manager, Customer Experience

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Description

Key

Responsibilities

Vision & Strategy Define, recommend and lead a comprehensive Customer Experience strategy aligned with business objectives, positioning the organization as an industry leader.

Place conversion, loyalty and retention at the heart of CX initiatives to drive sustainable growth.

Leadership & Influence Inspire and mobilize the organization around the CX vision, influencing strategic decisions and engaging key stakeholders.

Lead and develop a multidisciplinary team (SEA, Solution…

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