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NOC Operations Admin (Hybrid in Holland, OH)

Description

General Summary Velocity is a fast-paced company with an open-door environment seeking an Operations Administrator to join our team.

This role supports a 24/7/365 Network Operations Center by providing oversight, analysis, and quality review of day-to-day operational activity.

The primary responsibility of the Operations Administrator is to review active tickets and ensure the appropriate path is being taken toward resolution.

This role also reviews historical ticket data to identify trends and…

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