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Onboarding Team Lead - Portuguese & ROW Markets (SaaS)

Description

Factorial HR is seeking an Onboarding Specialist Team Lead for the Portuguese and ROW markets in Barcelona.

You will build and lead a 6-7 person team, shaping onboarding strategies to accelerate client success in a fast-growing SaaS environment, collaborating with cross-functional teams to scale onboarding processes.

You will coach the team to meet retention and duration targets, drive customer outcomes, and foster a high-energy, customer-centric culture in a dynamic setting.

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