Operations Director

Operations Director Location: Belfast, Northern Ireland Contract: Full-Time | Permanent Package: Package: Executive Salary & Benefits Package up to £75,000 per annum, including car/car allowance and benefits. Negotiable for the right candidate. Lead Operational Excellence. Drive Growth. Shape the Future. At Ryak Cleaning & Support Services, we are entering an exciting phase of growth and are seeking an ambitious, commercially focused Operations Director to join our senior leadership team. This is a key appointment for an experienced operational leader who thrives on building high-performing teams, strengthening client partnerships, and delivering exceptional service across complex, multi-site operations. While experience within contract cleaning would be highly advantageous, we also welcome applications from senior leaders within Facilities Management, Business Services, Workplace Services, Support Services, and outsourced service environments who can demonstrate a strong track record of operational leadership and commercial success. This role offers the opportunity to influence strategic direction while remaining closely connected to operational delivery, people, clients, and performance. The Opportunity Reporting to the senior leadership team, you will take ownership of operational performance across the business, ensuring the successful delivery of services, client satisfaction, commercial outcomes, and continuous improvement. You will lead a diverse portfolio of contracts and operational teams, helping to develop capability, strengthen service delivery, support growth, and create a culture of accountability and excellence. Key responsibilities include: Strategic & Operational Leadership Leading and developing a high-performing operations management team Creating a culture focused on accountability, engagement, service excellence, and continuous improvement Supporting the wider leadership team in delivering strategic business objectives Providing operational leadership during periods of growth, change, and transformation Client & Service Excellence Building and maintaining strong relationships with clients and stakeholders Ensuring contract performance consistently meets or exceeds agreed service standards and KPIs Supporting client retention and identifying opportunities to enhance service delivery Managing escalations and ensuring effective resolution of operational challenges Commercial Performance Delivering contract profitability through effective cost management and operational control Managing budgets, labour costs, productivity, and operational efficiencies Identifying opportunities for service improvements, innovation, and growth Contributing to new business opportunities, bids, mobilisations, and contract expansions Operational Delivery Ensuring the safe, compliant, and efficient delivery of services across multiple sites and sectors Driving operational consistency, quality, and performance improvement Supporting the mobilisation and integration of new contracts Leading performance recovery plans where required Maintain Customer retention Governance & Compliance Maintaining high standards of Health & Safety, quality assurance, compliance, and risk management Ensuring statutory and contractual obligations are consistently achieved Developing robust operational controls and reporting mechanisms About You You are an experienced operational leader who combines strategic thinking with a hands-on understanding of service delivery. You understand how to balance people, performance, client expectations, and commercial outcomes to achieve sustainable success. You may currently be working as an: Operations Director Regional Director Head of Operations Service Delivery Director Facilities Management Director Business Services Director Senior Facilities Manager General Manager Senior Operations Manager seeking the next step in your career We would love to hear from you if you can demonstrate: Significant senior leadership experience within contract cleaning, facilities management, outsourcing, support services, or a related service-led environment A proven track record of leading large-scale, multi-site operations Strong commercial awareness and experience managing budgets, profitability, and operational performance Success in developing, motivating, and leading high-performing teams Experience managing major client relationships and stakeholder engagement Strong understanding of service delivery, contract management, and continuous improvement The ability to analyse performance data and translate insight into action Excellent communication, leadership, and decision-making skills A strong focus on customer service, operational excellence, and people development A full UK driving licence and willingness to travel as required Why Join Ryak? At Ryak Cleaning & Support Services, we have built a strong reputation for service excellence, reliability, and long-term client partnerships. As we continue to grow, this role offers a unique opportunity to help shape the future of the business while making a genuine impact on our people, clients, and performance. You will join a supportive leadership team, influence strategic decision-making, and play a key role in driving the next stage of our growth journey. For the right individual, this is more than an Operations Director role. It is an opportunity to become a significant contributor to the future success of the business. Confidential Applications We recognise that many of the strongest candidates are likely to be successful and established within their current organisations. All enquiries, applications, and discussions will be handled in the strictest confidence. A detailed Job Description will be provided to shortlisted candidates. Closing Date: Friday 2 October 2026, 9:00am

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