Operations Lead, Care
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Description
Overview The Operations Lead, Care is a cross-functional operations generalist responsible for helping improve how Tonal’s Customer Care organization works.
This role takes on operational problems that span processes, systems, customer journeys, and teams, and helps turn them into scalable solutions.
The Operations Lead will coordinate projects, analyze workflows, identify opportunities for improvement, and build or implement solutions using automation, self-service tools, and other customer su…
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