P&O - P&O Contact Center B3-I

Job Level Descriptor: Has working knowledge and skills developed through formal training or work experience Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes decisions based on factual information Job Family Group: P&O Relates to the organization's plans, procedures, programs, controls, and records regarding acquisition, retention, utilization, …