Patient Support and Complaints Officer

Job overview You will be responsible for receiving, logging and investigating patient and family enquiries received email, phone and in person.

Excellent communication skills and writing skills are vital in this role.

You will be required to manage your own caseload by escalating enquiries to members of staff across the Trust, updating Patients and Families with progress, resolving complex cases and processing formal complaints.

The PSCT manager will support you.

PSCT are responsible to manage …