Patient Support Representative
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SUMMARY OF
RESPONSIBILITIES
The position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service.
ESSENTIAL FUNCTIONS (1) Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes. (2) Follows communications scripts, FAQ documents and other resources when handling different topics. (3) Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provid…
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