Post-Delivery Experience & Process Optimization Lead

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Glovo, part of the Delivery Hero Group, seeks a senior leader to own the post-delivery experience across multiple markets.

You will drive KPIs, partner with Finance and Product, and roll out AI-driven support in collaboration with central and local teams.

You will lead the post-delivery team through change and scale best practices globally.

The role emphasizes data-driven decision making, cross-functional influence, and the ability to shape processes amid evolving structures.

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