Principal Service Designer - Hybrid

Salary: £? - ? per year

Requirements:

• Strong experience designing complex, end-to-end services
• Experience delivering to government service design standards
• Expertise in service blueprinting, journey mapping and workshop facilitation
• Excellent stakeholder management and communication skills
• Experience mentoring and supporting other designers
• Confidence using design, prototyping and collaborative mapping tools
• BPSS clearance required
• Public-sector or regulated-environment experience is beneficial

Responsibilities:

• Lead end-to-end service design across digital and offline channels
• Create service blueprints, user journeys and ecosystem maps
• Turn research findings into practical service improvements
• Facilitate workshops and influence stakeholders
• Collaborate with researchers, product managers and engineers
• Mentor designers and measure the impact of service changes

Technologies:

• UX UI Design

More:

We are seeking an experienced Principal Service Designer to lead the design and improvement of complex services, balancing user needs, business goals and technology capabilities. This is a full-time contract role based in Leeds, with two days on site per week, paying £550 per day inside IR35. The contract runs until 31 March 2027. Apply with your CV and examples of relevant service design work.

last updated 44 week of 2026