Principal Technologist – IT Operations

Salary: £? - ? per year

Requirements:

• 6+ years of relevant IT Operations experience
• Senior IT Operations or Technology Operations leadership experience
• Experience leading large-scale transformation and change
• Strong ITSM and service management knowledge
• Experience developing target operating models (TOMs), strategies and roadmaps
• Exposure to ServiceNow, cloud, Microsoft 365 and SaaS environments
• Strong supplier and senior stakeholder management skills
• Ability to work autonomously in complex organisations
• Government or wider public sector experience is highly desirable
• Candidates must be eligible for BPSS clearance at a minimum; current SC clearance is a significant advantage
• Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile

Responsibilities:

• Shape our future IT Operations strategy and operating model
• Assess current-state maturity and define future-state roadmaps
• Lead major IT Operations and service transformation
• Improve service management across incident, problem, change, release and service desk
• Support self-service, automation and emerging AI-enabled operations
• Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
• Influence senior stakeholders across complex organisational boundaries
• Manage and work with technology suppliers and service partners

Technologies:

• AI
• AWS
• Azure
• Cloud
• Support
• ITIL
• ITSM
• Microsoft 365
• ServiceNow
• TOGAF
• Office 365
• DevOps

More:

We are seeking a senior Principal Technologist – IT Operations to help shape a strategic IT Operations capability across a large UK public sector environment. This is a strategic transformation role, rather than a traditional business-as-usual operations position, focused on assessing current capabilities, defining future operating models and developing a long-term strategy and transformation roadmap. The 12-month contract is based in London, Bristol or Manchester, with hybrid working and regular team days primarily in London or Manchester; 100% remote working is not available. The rate is £775–£800 per day, and the role is inside IR35.

last updated 43 week of 2026