Problem Performance Lead – ITIL & DevOps Excellence
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Description
Marks & Spencer Group is seeking a Problem Performance Manager to drive improvements in Problem Management, focusing on operational stability and reduced technical debt. You will lead analysis, collaborate with DevOps and Service Management teams, and advance the strategic problem-management roadmap with automation opportunities.
You will measure maturity levels, report insights to stakeholders, and coach teams to implement industry best practices while aligning with business needs.
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