Product Manager

Symbium is looking for a technical, hands-on Product Manager to help define, prioritize, and deliver the next generation of products and features that power Symbium’s permitting platform. This role combines product strategy, execution, analytics, and cross-functional collaboration. You will work closely with the CTO, Director of Product, and engineering team, using your ability to prototype features with code, no-code, or AI tools, and drive the product development lifecycle end-to-end.

Responsibilities will include:

• Own the product roadmap, defining and executing it with leadership and partnering with engineering on architecture, integrations, technical scope, and build tradeoffs
• Identify and prioritize what needs to be built next based on customer needs, company goals, and market opportunities
• Create wireframes and user flows in Figma with a strong eye for usability
• Rapidly prototype product ideas with AI tools, creating mocks, proofs of concept, and interactive demos
• Manage product development tasks, timelines, milestones, and dependencies to ensure smooth execution
• Coordinate across engineering, operations, policy, and leadership teams to maintain alignment and momentum
• Write detailed technical product specifications covering system behavior, edge cases, failure modes, and requirements
• Define product vision, roadmap, and positioning in alignment with company OKRs and strategic priorities
• Translate business goals into detailed user stories, product requirements, and actionable development plans
• Clearly communicate priorities, tradeoffs, and progress across teams and stakeholders
• Define success metrics, QA standards, and acceptance criteria for product releases
• Monitor platform health and user engagement metrics, including adoption, churn, retention, and feature usage
• Analyze customer feedback, support trends, and product analytics to identify pain points and opportunities for improvement
• Build relationships with users and conduct user interviews, discovery conversations, and webinars
• Lead responsive product iterations and feature improvements informed by data and user behavior
• Work closely with leadership throughout the development lifecycle, from scoping and planning through launch and iteration
• Help define MVPs, validate assumptions, and ensure product decisions balance user experience, technical feasibility, and business impact
• Contribute to QA, release planning, feature rollout coordination, and post-launch evaluation
• Write and maintain clear product documentation, specifications, and process updates
• Handle incoming support requests, resolving what you can and escalating product issues to engineering with clear reproduction steps
• Own Zendesk configuration, workflows, and support-portal documentation
• Gather signals from support requests, user conversations, and usage data, and turn them into product improvements and an evolving roadmap

You’re a great fit if you:

• Have 6–8 years of experience in product management, product operations, or a related role in a fast-paced technology environment
• Have experience as an early or first product hire, establishing product practices and helping a team scale
• Are hands-on with prototyping, writing code or using no-code and AI tools to build working prototypes
• Use AI tools daily across product work and can share examples of their impact
• Have technical fluency with system architecture, APIs, and integrations
• Have experience working closely with engineering teams to ship software products and features from concept through launch
• Possess strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously
• Use product analytics and customer insights to guide product decisions and prioritization
• Have strong written and verbal communication skills, with the ability to align technical and non-technical stakeholders

Compensation and Benefits

Total compensation and benefits will be discussed during the interview process.