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Product Manager - Member Service & Chat Data Products

Description

Company : Highmark Health Job Description : JOB SUMMARY This role requires demonstrated experience leveraging member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience, optimize service operations, and enable actionable insights for business and operational teams.

The ideal candidate will possess strong data product management expertise, including the ability to define and deliver trusted, re…

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