Product Success Technical Director

Job Description This role is an individual contributor position.

Team AI Adoption Engineering is the delivery engine that turns ServiceNow's AI investments into live, referenceable customer outcomes.

We are the front line for resolving the most complex agentic AI escalations across our install base.

This is where agentic AI meets production reality—stabilizing at-risk go-lives, hardening deployments, and turning hard-won field learnings into reusable patterns that scale.

Why This Role Matters E…