Product Support Manager
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The Product Support Manager will lead our high-performing technical support team through coaching, development, and knowledge guidance regarding best practices.
The role manages the day-to-day service levels in the Support Center while ensuring feedback is looped back to the product teams for engineering improvement.
Reporting to: Director, Operations and Engineering Location: Burnaby, BC
Responsibilities
Champion opportunities to consistently improve the IBC experience to drive customer retent…
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