Summary

Responsibilities

Drive customer engagement

• Run the operating cadence with the customer and the account team: weekly check-ins, monthly reviews and quarterly business reviews
• Identify and build a relationship with an executive training sponsor at the customer early in the engagement
• Share clear, regular status updates covering progress, what's next, and any risks, each with a recommended solution

Own the learning plan and its delivery

• Turn each customer's training investment into a structured, time-bound learning plan by role and skill level, tied to the customer's business priorities and use cases
• Track what's been purchased, used and scheduled, and make sure training is used on time rather than left to expire
• Secure delivery capacity (instructors, dates, lab environments, travel) ahead of time against the plan

Capture technical context

• Run discovery deep enough to understand what the customer's teams are building, which tools they use, and where their skill gaps are
• Produce hand-off summaries that a solutions architect or instructor can act on without another meeting

Turn training into customer insight

• Make sure the account team receives a summary after every training session covering attendance, use cases, blockers, new teams and suggested next steps
• Share important signals with the account team quickly, along with a recommended next step

Grow the partnership

• Work with the account team to map the customer's use cases and proactively recommend where training would speed adoption or reduce support issues
• Identify and drive training expansion and renewal opportunities through to close, backed by a clear training proposal
• Get involved before new training agreements are signed to confirm scope, formats, lab needs, travel and success measures, so there are no surprises later

Help us scale

• Use AI and automation to improve how we plan, deliver and report on training
• Bring customer feedback to our curriculum, product, delivery and operations teams to improve the enablement experience

How You'll Work with the Team

• A Customer Enablement Architect leads the commercial strategy and the initial training agreement for each customer.
• Once the customer commits to a significant training investment, you take ownership of the program: delivery, utilization, expansion and renewal.
• You'll keep the wider team informed with regular updates while running your customers' programs independently.

How Success Is Measured

• Learner growth: more people at each customer actively building skills on Databricks
• Utilization: purchased training used on schedule and in full by the end of the term
• Training coverage: customers reaching target levels of trained and certified users
• Growth: training expansion and renewal opportunities you identify and help close
• Customer value: customer satisfaction and measurable outcomes tied to the customer's goals

In your first 90 days, you'll have a regular cadence running with each customer, training usage on plan, measurable learner growth, and at least one new training opportunity identified with the account team.

Requirements

• 8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers
• 1+ years in data, analytics, AI or cloud
• Proven ability to own a portfolio of customers, drive outcomes across many teams, and move forward without waiting for direction
• Strong commercial instincts: able to spot opportunities and take them to close with an account team
• Technical enough to run credible discovery on a modern data and AI platform (data engineering, SQL and BI, streaming, data governance, machine learning and generative AI). You're not expected to deliver hands-on training.
• Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews
• Data-driven: you report with numbers (learners, utilization, enrollments, satisfaction, pipeline), not anecdotes
• Fast, clear communicator: same-day follow-ups, no surprises, and a solution with every problem
• Comfortable with ambiguity and building a new program from the ground up

Nice to Have

• Experience in a training, enablement or learning business, in either sales or delivery
• Experience with public-sector procurement and delivery
• A Databricks certification, or willingness to earn one within the first 90 days

Skills

• AI or cloud
• customer success
• account management