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Program Manager, Customer Support Enablement

Description

hackajob is collaborating with Babylist to connect them with exceptional professionals for this role.

What the Role Is As the CS Enablement Program Manager, you’ll be the business owner of the systems that make both our human agents and AI agents effective, starting with the quality and integrity of the knowledge they rely on.

As a highly autonomous, high-judgment IC, you’ll build and continuously improve the knowledge base, SOPs, training, and AI-powered workflows that underpin Customer Suppor…

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