Project Manager – Conversational & Generative AI

Responsibilities

• Lead project delivery from initiation through to successful completion in collaboration with cross-functional teams.
• Define project scope, goals, and deliverables based on business requirements and IT capabilities.
• Develop comprehensive project plans and communication materials in line with organizational standards.
• Manage project budgets and propose adjustments according to defined processes.
• Identify, evaluate, and mitigate risks and issues throughout the project lifecycle.
• Establish and track KPIs to measure the business value created by project outputs.

Requirements

• You hold a university degree in Informatics or a related technical field.
• You bring 2+ years of experience in Conversational AI or Chatbot project management.
• You have 2+ years of experience working within the public sector or government-owned organizations.
• You possess demonstrable experience using Jira across at least two different project environments.
• You have a Project Methodology Certificate such as PM².
• You hold an Agile Methodology Certificate.
• You're proactive, possess strong organizational capabilities, and demonstrate a solution-oriented mindset.
• You are fluent in Dutch or French (C1 level) with good knowledge of the second language and English (B level).

Nice to Haves

• Experience with Confluence and ServiceNow.
• Familiarity with managing e-commerce or customer-facing applications.
• Proven experience in stakeholder management and steering committees.
• Possession of a SAFe Certificate.
• Knowledge of Azure, RAG, LLMs, and Embeddings.