Project Manager I, Chase Travel

Join a fast-growing travel team where your partnership and program management skills help shape standout travel experiences. You’ll work with cross-functional partners to build scalable processes that strengthen our travel benefits.

As a Travel Partnerships Project Manager in the Chase Travel team, you will lead key hotel partnership operations, improve onboarding and content quality, and help deliver a premium booking experience for our customers through clear processes and strong partner relationships.

Job responsibilities

• Implement and improve processes that support direct hotel programs
• Manage hotel partner onboarding, including timelines, requirements, and issue resolution
• Validate hotel partner rate and content submissions for completeness and accuracy
• Coordinate with internal relationship teams to drive partner communication and timely follow-up
• Partner with product teams to develop and maintain room and content mapping processes
• Review online rates and content to ensure an accurate, premium customer experience
• Communicate directly with hotel partners to collect required rates, content, and program details
• Resolve escalations efficiently to support a seamless point-of-sale experience
• Conduct audits of rates, content, benefits, and program details to maintain quality standards
• Maintain clear communication across stakeholders, documenting decisions and next steps
• Use data-driven insights to identify root causes and continuously improve processes

Required qualifications, capabilities, and skills

• Experience managing external partners or suppliers in a business-to-business environment
• Experience supporting travel, hospitality, or accommodations programs (or comparable partner-driven programs)
• Strong project management skills, including process design, execution, and stakeholder coordination
• Excellent written and verbal communication skills, with the ability to align internal and external partners
• Strong organizational skills and attention to detail in managing rates, content, and operational workflows
• Ability to prioritize effectively in a fast-paced environment while maintaining high-quality standards
• Proficiency in Microsoft Office, including Excel and PowerPoint

Preferred qualifications, capabilities, and skills

• Knowledge of Sabre global distribution system (GDS)