Quality Assurance Analyst
Posted Oct 4, 2026 · 20h ago
- Location
- Winnipeg region, Manitoba, Canada
- Occupation
- QA Engineer
- Category
- Software Development
- Listing language
- English
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About the Job
We’re changing the way people think about customer service, and we need your help!
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
As Quality Assurance Analyst, You Will… Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed Complete Quality Assurance and coaching session…
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