Quality Assurance Lead and Trainer

Continent Upon Contract Award The Freedom of Information Act (FOIA) Quality Assurance Lead and Trainer owns the team's internal quality program and training system.

This role translates the United States Citizen and Immigration Services (USCIS) guidance and Government feedback into consistent review standards, documented procedures, targeted coaching, and measurable corrective actions that protect sensitive information and support the 95 percent Acceptable Quality Level (AQL).

Essential Duties …