Real Time Resource Analyst / Call Traffic Manager

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Description

As a Real Time Resource Analyst, you will play a key role in supporting the day-to-day performance of a busy customer contact centre operation, ensuring customer demand, resource deployment and service delivery remain aligned.

Youll work closely with Operations Managers, Workforce Planning and Operational Leadership teams, using real-time insight to influence decisions, improve customer outcomes and strengthen operational resilience.

Available locations: Leeds and Bournemouth.

Final location ca…

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