Remote CX Operations Lead, Training & Automation
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Description
Jobgether SRL is seeking a CX Operations Manager based in Spain to build and own the systems that empower support teams to excel.
You will manage knowledge, training, quality, and performance infrastructure, turning data into practical improvements across the support org.
You'll partner with BPO leadership, QA, and AI specialists to deliver measurable improvements, optimize workflows, and strengthen self-service across time zones in a fully remote, fast-moving environment.
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