Residential Assistant Program Manager

Are you a compassionate and dependable leader ready to support youth and guide a dedicated team? We are seeking a mission-driven Assistant Program Manager to play a key role in helping children build essential life skills in a therapeutic, supportive environment. If you’re passionate about empowering others and want to be part of a supportive team, we want you on our team!

Shift: 4 days / week: Wednesday - Friday 1:00 PM - 10:00 PM, Saturday 9:00 AM - 9:00 PM

A Day in the Life
You will play a crucial role in overseeing the Youth Support Specialists and ensuring the safety and well-being of our residents. You will provide guidance, support and leadership to the team to maintain a structured and therapeutic living environment.

How This Position Contributes to our Mission

Functions as a team leader within the program and in the absence of the Program Manager. This includes modeling of appropriate intervention strategies to ensure interventions are therapeutic, supportive, and effective.
Supervise, mentor, train, and develop Youth Support Specialists.
Participate in evaluation of employee performance.
Supervise all SCM incidents as they occur, provide debriefing, coaching, and training to Youth Support Specialists as needed to maintain optimal safety for residents and staff.
Assists in treatment planning to ensure appropriate services are available to address the emotional, behavioral, spiritual, and physical needs of the client.
Responsible for documenting resident progress, including any negative behaviors expressed, resident concerns, significant incidents, unusual occurrences and/or emergency events in a timely and accurate manner.
Lead house shift change meeting to ensure that adequate planning is done before shift changes occur.

Assistant Program Manager Skills and Qualifications

Must be at least 21 years of age
High School Diploma or GED required; bachelor's degree in a human service field preferred

Minimum one year experience in a child-caring facility required
Experience with recovery-based treatment plans and behaviorally oriented programs preferred
Valid driver's license and clear driving record required
Strong leadership and supervisory skills with the ability to lead a team effectively

Proficient with Microsoft Office Suite and related software
Must be available for on-call duties during emergencies, as well as have the flexibility to work weekends and holidays when necessary

What You’ll Receive as a Valued Member of Home of the Innocents

Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
Generous leave time
401(k) with employer match
Training and certification opportunities
Professional development opportunities

Who We Are
Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025
22-acre campus located near downtown Louisville
Second largest Residential Treatment Program in Kentucky
Only dedicated emergency shelter for children in the city
10 programs supporting children and families across a range of needs, including:

Therapeutic and residential treatment for youth with complex behavioral and emotional needs
Emergency shelter for children in crisis
Foster care and adoption support
Community-based behavioral health services
Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs

If you’re passionate about supporting youth impacted by trauma and leading with empathy, accountability, and purpose, we invite you to apply and join our mission!