Rolex Fifth Avenue Flagship Client Engagement Manager
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Job Title: Client Engagement Manager Reports To: Experience and Hospitality Director Division: Retail OVERVIEW The Client Engagement Manager leads the Concierge and Docent teams within the Global Flagship, ensuring high-touch, personalized experiences for VIC clients.
This role oversees on-floor appointment support, immersive tours, and external client services such as hotel bookings, activities, and shows, aligning all operations with brand standards and luxury service expectations.
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