SAFe Business Owner: Agentic Salesforce Contact Center
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Description
Carrier is transforming its contact center to a Salesforce-native, agentic operating model.
The role leads ROI-focused delivery across AI agents, human-in-the-loop processes, and platform integrations to drive containment, CSAT, and cost-per-contact.
You will own KPIs, establish governance, and shepherd the transformation with cross-functional partners, vendors, and operations teams.
A Bachelor's degree and deep Salesforce experience are required.
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