Sales Administrator – Maternity Cover 12 Months

Job Description

The role of Sales Administrator is really important to us.

You will be responsible for:

• Working closely with the UK, Northern Ireland and Republic of Ireland Account Management and Sales teams to support customer retention, commercial outcomes and operational excellence.
• Acting as a central point of coordination between Sales, Account Management, Finance, Operations and other business functions to investigate and resolve customer queries efficiently.
• Collaborating with internal stakeholders to ensure customer needs, commercial considerations and compliance requirements are balanced throughout the sales and post-sales process.

Your key responsibilities day to day will be…

• Investigating commercial requests, validating supporting information and ensuring appropriate resolution in line with company policies.
• Administering contract amendments and other customer account changes, ensuring accuracy and compliance with internal procedures.
• Reviewing sales calls and customer interactions to investigate post-sale disputes, identify root causes and support dispute resolution activities.
• Maintaining accurate records of investigations, decisions and customer communications within relevant business systems.
• Liaising with internal departments to ensure customer queries and escalations are resolved within agreed service levels.
• Supporting reporting requirements by gathering, validating and analysing operational and financial data.

The position is onsite in Crewe, Monday-Friday 08:30 - 17:00. You will report to the Team Leader for Sales Support