Scheduling Systems Administrator

This Opportunity:
We are currently looking for one full-time, 1-year contract Scheduling Systems Administrator to join our team at Cooperage Supportive Housing Programs in Central Toronto.
The Scheduling Systems Administrator will support the development and maintenance of client and staff schedules, ensuring staffing needs and program requirements are effectively met.
Salary: $21.90 per hour
Hours: Up to 37.5 hours per week
Schedule: Monday to Friday, 3:00 p.m. to 11:00 p.m., with alternating weekends and some flexibility to accommodate program scheduling needs

Responsibilities:

Use the electronic Quatro Scheduling system to develop and revise master schedules for clients and staff in accordance with client service needs and budgeted hours
Complete and revise block schedules, including call-ins and filling shifts as required
Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate
Schedule staff training and follow up on completion, including updating the 30-day overdue report
Ensure policy manuals are printed and kept up to date at the program level
Ensure communication binders are maintained and updated at programs
Follow up on client feedback and consumer evaluations for staff performance reviews
Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving
Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff
Support all areas of Health and Safety within the programs
Perform additional related responsibilities as required

Qualifications:

High School Diploma or equivalent
Ability to take initiative, multitask, and work effectively under pressure and within deadlines
Proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system
Excellent telephone manner and customer service skills
Flexibility to adapt to changing job demands
Excellent interpersonal and communication skills
Strong math accuracy
Excellent writing and proofreading skills
Exceptional organizational skills
Scheduling experience is considered an asset
Reliable mode of transportation

Please note this is a 1 year contract.