Senior Application Support Specialist (Salesforce)
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Description
Own day-to-day L2 support for Salesforce-based applications and other enterprise SaaS solutions.
Manage incidents, service requests and application changes through ServiceNow.
Administer user accounts, permissions and SSO.
Investigate issues affecting integrations, APIs, data and workflows.
Coordinate vendors, monitor SLAs and validate fixes.
Support releases, testing and application improvements.
Maintain support documentation and identify automation opportunities.
At least 4 years of relevant…
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