Senior Customer Service Advisor
Posted Sep 30, 2026 · 2h ago
- Salary
- £30,000 / year
- Location
- Newcastle-under-Lyme, West Midlands, United Kingdom
- Employment
- Contract, Full Time
- Seniority
- Senior
- Occupation
- Customer Support Specialist
- Category
- Customer Support
- Listing language
- English
Description
Senior Customer Service Advisor / Team Leader As a Senior Customer Service Advisor, you will lead by example in delivering exceptional customer experiences while providing day-to-day support, guidance and coaching to a team of Customer Service Advisors.
You will act as the first point of escalation for customer queries, ensuring issues are resolved efficiently and in line with company policies and service standards.
Working closely with management, you will monitor team performance, identify de…
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