Senior CX & AI Transformation Lead

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Description

Talkdesk is seeking a Customer Experience Manager embedded within the Orange team to maximize Talkdesk value and support CX and AI transformation.

You will lead strategic customer engagements, work with Orange's business and technical teams to define high-value use cases, particularly AI and Agentic capabilities, and orchestrate Talkdesk teams to drive adoption and measurable outcomes.

You will translate business challenges into use cases, advise on API integrations, maintain platform knowledge…

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