Senior CX Architect: Scale Lesson Journeys & Ops
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Preply is hiring a Senior Customer Experience Specialist to strengthen the end-to-end lesson journey, from scheduling to issue handling, across product, supply operations, and customer care.
Location options include Barcelona, Spain or Kyiv, Ukraine (hybrid).
You will translate customer signals into scalable workflows, policies, and cross-functional fixes, and help operationalize launches to land smoothly without long-term support debt.
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