Senior Engineer - Customer Quality Assurance (m/f/d)

Join an international, forward-thinking company and help us, as a Quality Engineer (m/f/d), ensure the highest quality standards and build long-term, trusting customer relationships in the automotive sector.

Your tasks and responsibilities:

• Serve as the primary point of contact for customers on quality-related matters after Start of Production (SOP) and B-sample delivery
• Ensure timely and effective responses to quality issues to OEMs, including managing inquiries, rework, and sorting activities
• Establish and maintain strong, long-term customer relationships
• Accurately communicate customer-specific requirements to the internal quality core team
• Collaborate with internal project quality teams to analyze and resolve issues occurring at customer production sites and in the field
• Coordinate the return and disposition of rejected parts, working closely with customers on critical quality concerns
• Provide guidance to customers on proper assembly processes and monitor the assembly status of products including cells, modules, packs, battery systems, etc.
• Manage and respond to safety-related incidents in a timely and structured manner
• Support the resolution of key customer complaints in international markets
• Demonstrate flexibility and willingness to travel as required by business needs

Our requirements:

• A bachelor’s or master´s degree in a technical field (e.g., mechanical engineering, electrical engineering, automotive engineering) or comparable technical training
• Several years of professional experience in quality management, ideally in the automotive supply industry or in a direct OEM environment
• In-depth knowledge of automotive core tools: APQP, PPAP/PPF, FMEA, SPC, MSA, 8D methodology
• Experience in complaint management, root cause analysis, and developing corrective actions
• Proficiency in quality standards (IATF 16949, ISO 9001) and customer-specific OEM standards
• Knowledge of battery product manufacturing technologies
• Strong ability to serve as the primary point of contact for OEMs and to communicate complex technical issues clearly
• Experience in establishing and maintaining long-term customer relationships
• Confident demeanor during escalations, audits, and technical discussions
• Fluent in spoken and written German and English due to the international nature of the role
• Strong problem-solving and analytical skills, particularly regarding safety-related incidents
• Ability to evaluate technical failure patterns, coordinate recalls, and implement corrective actions in a structured manner
• Close collaboration with project quality, development, production, and suppliers
• Willingness to travel domestically and internationally as required by project needs
• Ability to handle high pressure and demonstrate flexibility when dealing with urgent customer inquiries, experience in managing critical quality issues and escalation management

Your Benefits:

• Permanent employment contract with diverse career prospects in a growing company
• Annual bonus payments (loyalty bonus and variable performance bonus)
• Group accident insurance that covers you 24 hours a day, both at work and in your personal life
• An international work environment where teamwork is a top priority
• You can find additional benefits on our careers page under “Our Benefits”